We may also collect, store or accumulate certain non-personally identifiable information concerning your use of this Website, such as information regarding which of our pages are most popular, your IP address, browser, city, time zone, referring URL, and operating system. Information gathered may be used in aggregate form for internal business purposes, such as generating statistics, developing marketing plans, customizing content, and improving the Website. We may share or transfer such aggregate, non-personally identifiable information with or to our affiliates, licensees and partners.
All of our Websites are intended for adults. We do not knowingly collect personal information from children under the age of 13. However, if the parent or guardian of a child under 13 believes that the child has provided us with personally identifiable information, the parent or guardian of that child should contact us at our Website if they want this information deleted from our files so that it is not in retrievable form. If we otherwise obtain knowledge that we have personally identifiable information about a child under 13 in retrievable form in our files, we will delete that information from our existing files so that it is not retrievable.
The information gathered by means of cookies and log files consists of your Internet address (Internet Protocol Address), a referring URL (the web site that you visited prior to visiting our Website), your browser type, and information about the length of time you devoted to visiting our Websites. It does not include personally identifiable information.
We also may collect (with your authorization) the following information about your computer:
Technical information about the basic configuration and operation of your computer, including operating system version, processor type, disk space, memory space, and number of drivers. Information about Effective Support Software on your computer, including the version and when it was installed and upgraded. Certain events that occur on your computer, including when Effective Support Software is installed, when Effective Support software receives threat updates, and when errors occur in Effective Support Software. This information is sent only to Effective Support with your approval, and it is stored in an anonymous form that cannot be used to identify you. By way of explanation, although Effective Support knows, based on the information, that there is a customer with a certain kind of computer that is performing certain functions, Effective Support does not know the customer’s identity. In the event that it is necessary for Effective Support to learn your identity in order to diagnose certain kinds of problems or to monitor your computer for certain events, you will be asked to authorize Effective Support to collect the additional information. You can make your selection as to whether Effective Support may collect this additional information before the software is installed or buy using a control panel included in the software. You can change your selection concerning this feature by using the control panel.
Use/Disclosure of Personal Information
The Company and its affiliates and subsidiaries may use the information that you provide to fulfill your request for a product, information, or other service, manage your account, renew your subscription(s), respond to an email or other request, as well as to create and deliver to you our newsletters or surveys, communications containing product information, services, usage tips or promotions, help improve our website(s) or services, or customize visitors’ experience at our Website(s). The Company may also make your name, email address, mailing address and/or telephone number available to carefully selected business partners, vendors and other third party organizations to provide you with information about products, services and special offers we think may interest you or to improve our products, services and advertising. Many of our users find this a valuable and time-saving service.
We want to communicate with you via email correspondence only if you want to hear from us. If for any reason you would no longer like to receive email messages from the Company, simply follow the “unsubscribe” instructions that accompany all communcations. Please allow up to 10 days for us to process your request.
Please note, if you opt not to receive marketing emails from the Company, you may still receive “Transactional” email messages regarding your order (i.e. order confirmation, shipping information, customer service notifications, etc.). In addition, some communications are required by law, such as communications regarding the automatic renewal of licenses and services you have purchased. Other communications are essential to the management of your account and the continuing functionality of our products and services, and therefore an opt-out option is not available and the communications cannot be blocked.
We may contract with companies or individuals to provide certain services including email and hosting services, credit card processing, data management, surveys and marketing, promotional services, to assist in preventing or deterring fraud, etc. We call them our Service Providers. We may share personally identifiable information with Service Providers solely as appropriate for them to perform their functions, but they may not use such information for any other purpose.
We do not share your credit card information with unaffiliated third parties unless you authorize us to do so, or if it is necessary to fulfill our responsibilities including, but not limited to, delivering a product or service that you order.
Finally, the Company may in its sole discretion disclose personal information in special cases: (1) when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) the rights of the Company or to anyone that could be harmed by such activities; (2) when we believe in good faith that the law requires it; (3) to any third party who may acquire the Company; and (4) in situations involving threats to the physical safety of any person.
Ensuring Your Security
We use Secure Sockets Layer (SSL), an advanced security protocol that protects your credit card information and ensures secure online ordering. SSL Internet connections are encrypted, and thus protect all credit card ordering information, including your name, address and credit card number, so it cannot be read in transit. We use secure technology, privacy protection controls, and restrictions on employee access, to safeguard your personal information. Please note, however, that although we employ industry-standard security measures to safeguard the security of your personal information, no transmissions made on or through the Internet are guaranteed to be secure.
Safe Shopping Policy
Our policy is that you pay nothing if unauthorized charges are made to your card as a result of shopping on one of our Websites. It is determined that under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
Like many e-commerce websites, we employ several commonly used technologies on this Website: cookies, log files, clear gifs, networking traffic monitoring and active scripting. We use these to monitor the performance of the Website, measure its effectiveness, tailor our products, services and advertising to suit the personal interests of you and others, estimate our audience size, assist our online merchants to track visits to and sales at our Websites and to process your order, track your status in our promotions, contests and sweepstakes, and/or analyze your visiting patterns.
“Cookies” are small pieces of information stored by your browser on your computer’s hard drive. Most web browsers automatically accept cookies, but you can usually change your browser to prevent this. If you disable cookies, you may be unable to order or use other features of our Website.
Effective Support also maintains log files of visitors to our Websites. Log files allow us to manage traffic to our Websites in order that we may provide reliable service to customers and visitors.
“Clear gifs” (also known as “web beacons” or “pixel tags”) are tiny graphics with a unique identifier, similar in function to cookies, and are used to help us better optimize our advertising.
“Network traffic monitoring” is programming that monitors and analyzes network traffic, and can be used to capture data being transmitted on a network, including plain-text data and computer IP addresses.
“Active scripting” is programming code that is designed to collect information about your interactions with the Website, such as which links you click on. The code is temporarily downloaded onto your computer or mobile device from our server or a third party service provider, is active only while you are connected to the Website, and is deactivated or deleted thereafter.
Do Not Track Signals
Some web browsers offer a “Do Not Track” (“DNT”) signal. A DNT signal is a HTTP header field indicating your preference regarding tracking or cross-site user tracking. Although we are currently unable to honor DNT signals, we do not collect personal information when you visit our Websites unless you provide such information to us. We also work with third parties that use tracking technologies on our Websites in order to provide tailored advertisements on our behalf and/or on behalf of other advertisers across the Internet. These companies may collect information about your activity on our sites and your interaction with our advertising and other communications, and use this information to determine which ads you see on third party websites and applications. For more information about this practice and to understand your options, you can visit http://www.aboutads.info.
Like almost every website, our Websites may be accessed by an international audience. By visiting our Websites and providing us with data, you acknowledge and agree that your personal information may be processed for the purposes identified in this policy. In addition, such data may be stored on servers located outside your resident jurisdiction and in jurisdictions which may have less stringent privacy practices than your own. By providing us with your data, you consent to the transfer of such data.
Accessing, Correcting and Updating Your Information
You can access, update or correct your information by logging into your account on our Website.
Notification of Changes