FAQ

Where are your technicians located?

Effective Support employs only the most talented and experienced IT professionals located the United States of America. No off-shore, hard-to-understand support technicians here. Our technicians are driven to finding and resolving your computer related issues and are always courteous, friendly, and polite. All we ask in return is that you treat us the same way.

Why don’t you have a 800 number?

You might be wondering why we don’t have a big 800 number splashed across our website. We do that for one reason, so that we can provide you the best support possible. How is that you ask? It’s simple really. By scheduling your support appointments through our website portal, our experienced technicians are able to review your situation well ahead of time and are then able to provide the best support possible at your scheduled appointment time. This eliminates you having to call and wait on hold to speak with someone from some off-shore call center. It eliminates you having to explain your situation to that level 1 technician who doesn’t know how to provide the support you need. That technician would then probably have to transfer you to a level 2 technician that would ask you all the same questions. Haven’t you had enough of those call centers? We’ve made them a thing of the past.